Tesla Graduate Program – Supervisor

Website Tesla

Job Description:

At Tesla, our Service Advisors consistently coordinate a seamless experience for customers servicing their vehicles. None of this is possible without a strong team behind the scenes, where our Parts team play a critical role in the service operation, offering fundamental support to both Technicians, Front of House and customers. Together they constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy. Service Supervisors are the front-line leaders of our Service operation.

Job Responsibilities:

  • Conduct regular one-to-ones and feedback sessions with team members, providing constructive and clear coaching and following up on development plans and any personnel cases
  • Identify any training needs within the team and arrange relevant training courses as required
  • Supervise the health and safety compliance across the Centre, setting the tone and always leading by example
  • Motivate, lead and inspire the team in continuous improvements and efficiencies
  • Oversee and lead Service Advisors and Parts Advisors to achieve KPIs including, but not limited to, customer satisfaction, productivity, Fix Right First Time, profitability and cost savings
  • Ensure that work standards and available procedures are up-to-date, accurate and that all work is compliant
  • Manage complex escalations together with your team, confidently resolving and defusing difficult conversations across all communication channels
  • Hold daily meetings with the team, outlining expectations and workload for the day ahead
  • Monitor performance consistently and be responsible for quality within your team, reporting progress to management daily, together with any specific incidents
  • Identify any roadblocks disturbing workflow and ensure that each individual has the tools and training to perform their role successfully

Job Requirements:

  • Problem solving initiative to fix problems when they arise, but also understand why and how they happened
  • Proven ability to lead by example and be innovative with processes and efficiencies
  • A calm, considered approach with exceptional communication skills and the ability to adapt your style dependent on whom you’re interacting with
  • Analytical ability to understand and impact key performance indicators
  • Experience as a Lead Service or Parts Advisor within Tesla is preferred
  • Have an interest in developing yourself as a people manager and continuously grow by actively learning, self-assessing and asking for feedback
  • Ability and desire to lead and motivate a team, to engage and facilitate others to achieve and succeed

Job Details:

Company: Tesla

Vacancy Type: Full Time

Job Location: Belfast, Northern Ireland, UK

Application Deadline: N/A

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