Wednesday , February 28 2024

Tesla Hiring – Customer Insights Analyst

Website Tesla

Job Description:

The role of the Residential Energy Customer Insights team is to lead customer research and distill actionable insights. We empower operations and software teams with quality insights to make meaningful improvements to the Residential Energy experience for our customers.We conduct customer research through sources such as NPS, surveys, and customer interviews to deliver insights to product management, customer operations, field operations, sales, and other groups. As the voice of the customer, it is our responsibility to partner with other teams to drive new initiatives addressing customer pain points, while maintaining balance with larger business objectives.

Job Responsibilities:

  • Conducting user research both qualitative and quantitative
  • Being the voice of the customer
  • Improving online reviews and social media monitoring
  • Partnering with other teams to project manage new initiatives for bettering customer experience
  • Analyzing NPS and customer research to empower teams to improve our customer’s experience
  • Synthesizing insights into actionable initiatives for teams

Job Requirements:

  • Demonstrated and extensive analytical skills
  • Ability to clearly distill actionable insights and support hypothesis with data
  • Strong desire to understand people, their problems and to help solve them
  • Ability to project manage across cross-functional teams
  • Ability to work in a fast-paced environment
  • Currently pursuing a MBA, MS, or strong bachelor’s degree in engineering, business, statistics or other analytical areas
  • Excellent written and verbal communication skills

Job Details:

Company: Tesla

Vacancy Type: Full Time

Job Location: Austin, TX, US

Application Deadline: N/A

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