Monday , February 26 2024

Sodexo Careers – Food Service Assistant

Website Sodexo

Job Description:
Food Service Assistant



Food Service Assistant

Immediate manager
Customer Service Lead

Additional reporting line to:

Customer Service Manager

Position location:

Horizon Place, Luton

1. Purpose of the Job – State concisely the aim of the job.

To provide excellent customer service from the preparation, presentation and service of food and beverages to the client & Sodexo’s satisfaction.

2. Context and main issues – Describe the most difficult types of problems the jobholder has to face (internal or external to Sodexo) and/or the regulations, guidelines, practices that are to be adhered to.

  • Continuously working to high quality of service delivery
  • Adapt to different service needs for a range of customers
  • Working in a fast-paced environment and working effectively to delivery 5-star customer satisfaction

3. Main assignments – Indicate the main activities / duties to be conducted in the job.

  • To provide an efficient and friendly 5-star service to customers in all areas of the catering department
  • To ensure that food is presented and served in a clean, hygienic environment
  • To assist at service times by serving the customer at the counter as directed, to the Company’s standard
  • To complete all necessary sales controls and documentation for each service
  • To communicate well with customers and demonstrate a helpful attitude at all times
  • To undertake all front of house aspects cleaning equipment to the Company’s standard according to the cleaning rota or as directed
  • To ensure tables and accompaniments are kept as clean as is reasonably practicable and adequately stocked during service times and relay as required
  • Ensure that methods of preparation, production and presentation comply with Sodexo’s standards and procedures
  • Maintain levels of stock to the agreed establishment targets
  • To load service counters as and when directed and to ensure sufficient supplies throughout the service period
  • Check deliveries and temperatures on delivery, also record food temperatures during service temperatures
  • Operate till during service periods
  • To fulfil any reasonable management request
  • To attend/receive any job-related training as required
  • To assist at any special functions, some of which may occur outside working hours
  • To report any customer complaints or compliments and take some remedial action if at all possible
  • To report immediately any incidents of accident, fire, theft, loss, damage, unfit food, or other irregularities and take such action as may be appropriate or possible
  • To provide cover in other areas during periods of holidays and sickness

4. Accountabilities – Give the 3 to 5 key outputs of the position vis-à-vis the organization; they should focus on end results, not duties or activities.

  • Comply with all Company & Client policies, site rules and statutory regulations relating to Health & Safety, safe working practices, hygiene, cleanliness, fire and COSHH. This will include your awareness of any specific hazards in your work place and training of staff
  • Service delivery to the standard detailed in the contract SLA as a minimum
  • Service development and continuous improvement via planned and communicated plan
  • Positive customer satisfaction and relationship

5. Person Specification – Indicate the skills, knowledge and experience that the job holder should require to conduct the role effectively

  • Proactive
  • Resilient
  • Working with others
  • Good listener
  • Reliable and trustworthy
  • Can-do attitude
  • A Hands On approach
  • Excellent attention to detail

6. Competencies – Indicate which of the Sodexo core competencies and any professional competencies that the role requires

  • Proven experience in working within a catering environment
  • Experienced in adhering to and driving company initiatives
  • Personal innovation and passion for food and service
  • Demonstrative customer focus and service skills
  • Experience working in a standards /compliance environment
  • Relevant craft and H&S qualifications and training (desirable)

Employee Signature ………………………………………………………….. Date…………………………………………………

Job Type: Full-time

Salary: £9.90 per hour


  • Company pension
  • Cycle to work scheme
  • Discounted or free food
  • Employee discount
  • On-site parking
  • Store discounts


  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday

Ability to commute/relocate:

  • Luton, LU1 3LU: reliably commute or plan to relocate before starting work (required)

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