To support the Cleaning Manager in supervising the cleaners in the HMRC Leeds locations to ensure the adherence to the service level agreement. To drive to required site locations and to be responsible for the cleanliness of the building and specific cleaning tasks, working to achieve the Service Level Agreement and providing an outstanding service. To support the Sodexo team and the HMRC personnel by carrying out general unskilled tasks as delegated. These could be outdoor or indoor, within all areas of HMRC Leeds or other controlled areas. to have a good understanding and grasp of Microsoft office programmes and general IT tasks and administrative duties To deliver the highest standards of customer service. To carry out Sodexo Cleaning in Specific Areas and on Job Specific tasks to the required standard established by the Service Level Agreement. To ensure all specific tasks and areas are cleaned efficiently and in a timely manner to the required standards. This to include daily, weekly, quarterly and annual tasks. To effectively carry out a full clean of areas as agreed within the Service Level Agreement To have full working knowledge of all cleaning equipment, materials and chemicals and the use of cleaning equipment as directed by the Account Manager, only after correct training has been given. Report any maintenance issues immediately to include equipment that is faulty or any risks or hazards identified. To ensure that the appropriate safety signage is used at all appropriate times e.g. wet floor signs to ‘warn’ customers were possible. To ensure that Cleaning stores are kept clean and tidy and equipment is stored correctly and safely at all times. To ensure a high standard of personal hygiene is maintained at all times and that uniform provided and specified is worn with care to being clean and ironed. To ensure you wear all personal protective equipment provided and specified for the tasks To take part and effectively engage in employee training and having a full understanding of Health and Safety, COSHH, Cleaning methods, Cleaning Training and Site Specifics Procedures. To deal with any complaints / issues from customers immediately and report directly to the cleaning Manager. To participate actively within team meetings in order to develop ideas to enhance service offer. To perform miscellaneous cleaning tasks as instructed by the Cleaning Manager. To be flexible to work additional hours in order to cover holiday and sickness within the team. To work at all times, with awareness of surroundings and behaviour required, plus security procedures in place. To complete any paperwork pertinent to the area of work. To offer excellent customer service to all customers. It should be noted that this document is not exhaustive, additional responsibilities/ad hoc duties may be required. Undertake cleaning staff probation reviews and undertake any training requirements. Engage and train all great card training to cleaning staff. Manage and distribute cleaning stock between cleaning cupboards. Undertake visual equipment checks every three months on all electrical cleaning equipment. Liaise and work directly with front of house manage to ensure all meeting rooms are cleaning accordingly. Report all building faults via correct channels and chase where required. Manage and co-ordinate use of in-house laundry services. Essential Must be prepared to work internally and externally. Health and Safety Procedures must be followed at all times. Identify the standard/end result required for a task and complete it accordingly. Support team to achieve work goals, etc. Job Types: Full-time, Permanent Salary: £11.30 per hour Schedule: 8 hour shift Monday to Friday
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