Friday , February 23 2024

Sainsburys UK Jobs – Customer Manager

Website Sainsburys

Cards New Customer Manager

– 220007C1)

In a nutshell

You’ll drive the long-term profitability of our credit card products. You’ll be managing the new customer acquisition strategy, ensuring alignment with our strategic, commercial and customer objectives within the dynamic competitive market context. You’ll seek to optimise the utilisation of the board-approved risk appetite and drive a balanced risk and reward management within the portfolio. Whilst you’ll specialise in Credit Cards, you’ll need to cover other Banking products as required, so maintaining a broad understanding across the range is expected.

What you’ll be doing

  • Developing optimised pricing strategies for new customers by assessing internal and external market / economic factors and collaborating closely within the broader product teams, Finance, Credit Risk, Operations and Marketing teams.
  • Leading analyses of both performance and behavioural data to assess portfolio profitability and identify actions to improve portfolio performance. You’ll work closely with the Finance team to develop robust portfolio and product/proposition P&L models.
  • Coordinating pricing assumptions within the planning/budgeting cycle and accurate forecasting of KPIs for the Credit Cards P&L.
  • Optimising the Credit Card portfolio yield through analysis of potential pricing changes within the existing customer portfolio and cost-of-funds management.
  • Contributing to the development of Credit Cards strategy.
  • Regular analyses of the market to manage product pricing and to inform/deliver specific business cases/initiatives to ensure continued product competitiveness.
  • Working closely with Credit Risk and the Credit product teams to drive expansion of the acquisition universe and identify targeted actions to deliver higher utilisation of board-agreed risk appetite, through both acquisitions and portfolio management actions.
  • Being a key contributor to the delivery of the P&L and delivery of Sales, Retention, Income, Cost & Contribution lines. You’ll focus on delivering the income targets set out in the business plan.
  • Managing key vendors within the area, including the current benchmarking service provider.

What you need to know and show

  • Extensive experience in an analytical role within Financial Services, with at least some experience in a Credit Card function.
  • Highly commercial approach with a strong customer instinct.
  • Experience with P&L management, financial analysis, and data manipulation techniques, using SAS or SQL.
  • Outstanding verbal and written communication skills. You’ll have the ability to communicate with impact and articulate complex data to a wide array of audiences.
  • Strong influencing and relationship-building skills, across all levels.
  • A passion for delivering the best product/service to the customer
  • Team management experience is desirable, but not essential.

Our benefits

In addition to the all- important competitive salary, pension & bonus offering, we totally get that life outside work is important to us all. So, we want to shout out some of our other great benefits…

  • We offer flexible working to help you achieve a good work/life balance
  • Opportunity to buy extra holidays is on the table
  • Discounts on your weekly shop, buying a laptop or sofa? We’ve got it covered through your Sainsburys, Argos and Habitat store discount card
  • Cycle to work scheme

A little about us & our culture

We’re proud of our heritage as the UK’s first supermarket bank. As digital technology drives the banking landscape we want to be at the cutting edge of this technology, offering award winning innovative digital banking products to our customers. Technology is where we see our growth therefore we need innovators to join us and drive the next phase of our evolution.

We’re a friendly bunch who collectively share a passion to make our customers’ financial lives easier. As part of the wider Sainsbury’s Group, being one of the UK’s most trusted brands, it brings our colleagues a wealth of opportunities to fulfil their potential. Here, you can be part of something bigger and help to create a new approach that puts the customer at the heart of everything we do.

Everyone is welcome at the Sainsbury’s Group, and we’re proud to be an equal opportunities employer that champions a diverse and inclusive culture that reflects the diversity of the communities we serve.

Work-life balance is important to us, so we offer our colleagues as much flexibility as possible in line with the needs of their role. We trust them to decide how, where and when they work, combining remote and collaborative working with a flexible approach to hours within their working days, giving plenty of time and space for life outside of work whilst delivering against our business goals.

If you’re interested in applying and are excited about working with us but are unsure if you have the right skills and experience – we’d still love to hear from you! We’d also be happy to discuss more flexible working options such as job shares and part time working.

As this role involves working within a regulated environment any offer will be subject to satisfactory background checks including criminal record check, credit check, fraud check and employment references.


Primary Location


Other Locations

GB-GB-London, GB-GB-Milton Keynes

Work Locations

Sainsburys Bank Lochside and Home Sainsbury’s Bank 3 Lochside Avenue Edinburgh EH12 9DJ


Sainsburys Bank



Advertised Salary Competitive

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