Job Description: Royal Mail Property & Facilities Solutions are looking for a Site Supervisor to manage the Cleaning Operatives on sites at HWDC (Heathrow Worldwide Distribution centre) and ILC (International Logistics Centre) ensuring the cleaning service meets the service quality standards and customer expectations. Job Responsibilities: The Site Supervisor will ensure that all accidents, incidents, any breaches of safety or security are recorded and reported in accordance with the defined procedures, in conjunction with a full investigation and managing with appropriate escalation to the SSM, where necessary. Creating a culture that embraces change you’ll build customer satisfaction by communicating the benefits of any existing or new innovation in technology, cleaning methods or products to both customers and their team. The Site Supervisor will support the SSM in ensuring that all weekly site inspections, reports, timesheets and requests for information are completed within the required timescales. Reporting to the Soft Service Manager (SSM), you’ll assist in managing, leading, motivating and improving the performance of the Cleaning Operatives to ensure cleaning standards are achieved. Ensuring safe working practices are established for the delivery of the cleaning service and followed at all times, you’ll support the SSM in achieving Zero Harm accomplishing this through effective supervision, communication and development of their team, ensuring and recording the required health & safety training, tool box talks and messages in order to be able to carry out duties in a safe manner. Supporting the SSM to deliver the regional financial business plan, by carefully managing and developing initiatives to reduce materials and consumables costs, you’ll look to identify and drive through efficiency savings e.g. reduction in surplus hours on sites, agency, over-time, absenteeism & sickness. There may be a requirement to provide cover for the SSM when applicable (e.g. annual leave cover). Job Requirements: You’ll need to have strong IT skills e.g. Outlook, Microsoft Word, in addition to excellent organisational skills, able to prioritise workload, delegate effectively and work autonomously. With a full valid UK Driving Licence, ideally you'll have a track record of managing a team of Cleaning Operatives, including managing performance by coaching, training and developing the team to ensure that they perform to their maximum potential, in a soft FM service industry. With detailed experience of cleaning methods and standards, with a sound knowledge of H&S and zero harm, you’ll possess the ability to build and develop relationships with key customers whilst being able to identify ways to add value and improve customer satisfaction. Job Details: Company: Royal Mail Vacancy Type: Full Time Job Location: Heathrow, England, UK Application Deadline: N/A Apply Here
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