Tuesday , February 27 2024

Primark Careers – Ethical Trade Coordinator

Website Primark

Ethical Trade Coordinator Operations

Ethical Trade & Environmental Sustainability (ET/ES) Operations:

We aim to deliver amazing fashion at amazing prices to Primark customers, whilst maintaining the highest levels of rigour, protecting the people who make our products, ensuring social, environmental and structural compliance. We operate as ‘one team’ with the rest of the business.

Purpose of role: Enter data into the system in an accessible form with a high level of accuracy and integrity

Reports to: Ethical Trade Executive Operations

Location: Peterborough, UK

Key Responsibilities:

Data and Programme Management


  • Prioritise and process audit data and upload audit documents to a central database
  • Update databases as required ensuring all data is complete and 100% accurate
  • Able to enter data at the required speed but not at the expense of accuracy
  • Proactively conduct regular checks on data to find and fix errors
  • Challenge inconsistencies in data and documentation and provide feedback to relevant teams
  • Work collaboratively with the team to manage time and priorities
  • Assist in audit planning for regional teams
  • Gather information to support the reporting team in their ongoing analysis
  • Ability to present findings to Senior Ethical Trade Managers and other areas of the business as required
  • Other key administration tasks may be also required as per the direction of Managers and Executives in the team but will be kept in line with your current level of responsibility


  • Work within agreed KPIs to ensure systems are updated in a timely manner
  • Provision of information and documentation to buying teams, Sourcing, Ethical trade Field/Central teams and suppliers/factories as required


  • Lead on the monitoring aspects relating to Structural, Environmental and Solutions
  • Provide support and cover for specific monitoring programmes
  • Support the ongoing maintenance of the Investigations Tracker Spreadsheet


  • Liaise with the in-country team members and structural team to ensure all record keeping is complete and accurate.
  • Complete formal issue of documentation to Suppliers and Factories following Structural Assessment

Knowledge & Experience

  • Knowledge of audit approval processes within an Ethical Trade programme – desirable
  • Knowledge of administrative tasks with strong attention to detail
  • Confident in database systems and associated reporting and other IT tools
  • A self-starter who is results driven in a fast-paced environment
  • Experience working in a team orientated, collaborative environment
  • Understanding of the need to work with integrity and professionalism



  • Computer literate
  • Analytical
  • Comply with data integrity and security policies

Complexity &

  • Able to cope with the complexity of Primark’s suppliers, factories and buying department
  • Able to cope with the diversity of cultures across the Primark ET Field Team
  • Copes with change
  • Presentation skills – Ability to present and articulate in precise clarity

Contacts &

  • Technology and Systems Team in Peterborough
  • Central Support team
  • Ethical Trade regional teams
  • Buying and Sourcing Departments
  • Stakeholders/ Primark/ABF

Judgements &

  • Manages the trade-offs involved in the ethical trade programme of a global retailer
  • Able to regard situations in ET within the context of risk management and improvements to worker welfare
  • Appreciates the bigger picture of the audit programme and its link into Primark as a business


  • Values diversity
  • Operates with integrity
  • Has a robust, diligent approach to work
  • Ambassador for the Primark brand

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