Monday , February 26 2024

Ocado Jobs 2023 – Technical Support Services

Website Ocado

“We are on a mission: to transform the future of grocery retail through sustained technology innovation.”

What does the team do?

Sitting within Ocado’s Group IT function, the Technical Services Support (TSS) team is a dynamic and challenging environment, with new technologies being constantly developed and deployed.

Our Technical Support Engineers (known internally as End-User Computing (EUC) Engineers) work to ensure the smooth running of day-to-day technical objectives.

They deliver exceptional customer service through top-notch 1st and 2nd line technical support to employees; who may be working at one of our Head Offices, distribution sites, or remotely.

The team delivers against projects and tasks and also provides technical incident management to support business operations.

We are expanding, and are excited to be recruiting for a EUC Engineer to join our Head office team based in Hatfield; this is a fantastic opportunity for somebody with the enthusiasm and drives to build their technology career at a truly innovative organisation.

What would I be doing?

Please note this is a 12-month FTC.

As a EUC Engineer, you would:

  • Provide efficient 1st IT Technical support.

  • Be able to own processes, follow policies and procedures clearly, and possess the initiative to highlight necessary amendments, ensuring documentation is current.

  • Continually seek, promote and realise opportunities to optimise the EUC service proposition.

  • Have a keen focus on service level agreements (SLA’s) and would be able to set clear expectations for the customer.

  • Deliver a first-class service, focusing on customer satisfaction and responding to internal customers’ needs.

  • Maintain and support Windows and Apple technologies within offices, responding to issues in an efficient and timely manner.

  • Participate and implement elements of business projects as and when required.

The TSS team are currently providing business support between 07:00 – 19:00 (Monday – Friday). Typical working hours are 08:00 – 17:00, however, there will be the occasional rota requirement to cover early and late shifts.

This role will require you to work from our Hatfield Head Office 2 days per week.

What we are looking for:

  • Recent experience of 1st line support experience within a large helpdesk or desktop support team

  • A proven track record of providing high-quality customer service and communication skills for company executives.

  • The ability to provide technical support on Apple OS and Windows 10.

  • A logical problem-solving approach through to resolution.

  • The ability to work well as part of a team, supporting other members of the Technical Support Team.

  • A full, clean UK driving license.

This would make you stand out from the crowd:

  • Exposure to the Bash shell scripting/Windows Powershell technology would be beneficial.

  • iOS and Android configuration skills are desirable.

  • An IT qualification would be desirable (i.e. ITIL Foundation, NVQ etc.).

  • An understanding of audio-visual technologies.

  • An understanding of network infrastructure.

About Ocado Technology:

Ocado Technology is changing the way the world shops using advanced Artificial Intelligence, Machine Learning, Robotics, Big Data, Cloud and IoT. We develop the innovative software and hardware systems that power, as well as the unique ‘Ocado Smart Platform’ which is being implemented by ambitious retailers across the world from Europe to America, Asia and beyond.

Find out more about how we are pioneering the future through serial technology innovation here.

Our Values:

We champion a value-led culture to get our teams working at their very best and to help create a collaborative working environment with inspiring projects that our people love. Core values of Trust, Autonomy, Craftsmanship, Collaboration and Learn Fast help drive our innovative culture. But don’t just take our word for it, have a look at what our people are saying about us on Glassdoor.

What we offer you:

Our employee benefits are designed for you, we care about people and we’ve ensured we have a wealth of benefits that focus on your well-being. We regularly review our benefits to ensure we are supporting our employees appropriately. Currently, we offer technically stretching work, a competitive salary and;

  • Hybrid working patterns mean part of the working week can be spent working remotely (typically 3 days per week). However, your working pattern will depend upon your role/team.

  • 30 days ‘working from anywhere policy

  • Wellbeing support through Apps such as Unmind and an Employee Assistance Programme

  • 25 days annual leave, rising to 27 days after 5 years of service (plus optional holiday purchase)

  • Pension scheme (various options available including employer contribution matching up to 7%)

  • Private Medical Insurance

  • 22 weeks paid maternity leave and 6 weeks paid paternity leave (once relevant service requirements are complete)

  • Train Ticket loan (interest-free)

  • Cycle to Work Scheme

  • Free shuttle bus to and from Hatfield Train Station to the Hatfield offices

  • Opportunity to participate in Sharesave and Buy as You Earn share schemes

  • 15% discount on and free delivery for all employees

  • Income Protection (can be up to 50% of salary for 3 years) and Life Assurance (3 x annual salary)

We also have regular divisional socials, and sports clubs not to mention the Ocado Technology Academy for a packed schedule of courses, conferences and events. If you think you have what it takes to make a difference, please submit your application below.

Join our talent community!

Our Talent Community is a great way to stay up-to-date with our latest career opportunities, as well as news and relevant career insights. Register today, and be the first to be notified when a role we think you’d be perfect for becomes available.

Be bold, be unique, be brilliant, be you. We are looking for individuality and we value diversity. We are an equal opportunities employer and we are committed to treating all applicants and employees fairly and equally. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive work environment. If you have any support or access requirements, we encourage you to advise us at the time of application.

We are thrilled to welcome applicants from across the world. Whilst we are able to offer visa sponsorship, please note that we are only able to cover costs relating to the Certificate of Sponsorship and the Immigration Skills Charge only.

For all employment offers made for UK roles, it is expected that you will be based in the UK at a commutable distance, ready for your first day of work, so please keep this in mind. If you have any questions, please don’t hesitate to ask.

Due to the energising nature of Ocado’s business, vacancy close dates, when stated, are indicative and may be subject to change so please apply as soon as possible to avoid disappointment.

If you have applied and been rejected for this role in the last 6 months, or applied and been rejected for a role with a similar skill set, we will not re-evaluate you for this position.

After 6 months, we will treat your application as a new one. All benefits information is subject to change and the terms of the individual arrangements. Please assume you have been unsuccessful if you haven’t heard from us within 4 weeks.


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