Wednesday , February 28 2024

Ocado Careers – People Administrator

Website Ocado

Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, disability or union membership status.

About Us

Our teams are putting the world’s retailers online using the cloud, robotics, AI, and IoT. We provide services to partner clients globally via our innovative advanced robotics technology, known as the Ocado Smart Platform (“OSP”), this drives our highly automated, multi-million pound Customer Fulfilment Centres (CFCs). In our CFCs – together with the proprietary software applications – we operate a world-class online grocery business that automates the single pick of products, ready for your online delivery.

About the role

We are ooking for People Administrators to join the Group People Operations team. You will provide an outstanding service to a variety of key functions across Ocado Group, People Partners, Talent Acquisition and International Rewards & Benefits team to name a few.

If you are passionate about expanding your knowledge of generalist HR, comfortable with preparing data, utilising excel or google sheets and have experience of working in an HR Shared Service Team, please read on and apply!

Please note: There are multiple opportunities available

We do offer Hybrid working with the provision you are able to work from Trident Place, 2 days per week.

What will you be doing?

  • Working as part of a large HR Shared Service Team to drive the resolution of all day to day queries across multiple functions, locations and countries for a population of over 16,000 employees.

  • Manage high volume of queries received via our ticketing system, telephone and LiveChat systems.

  • Providing a service to and building relationships with international sites and clients

  • Ensure that process and resolution to queries are completed within the agreed SLAs.

  • When necessary escalate complex issues or queries to the Group People Services Manager

  • Management of the HR Systems ensuring data is up to date and accurate.

  • Manage administration tasks for Starters, Leavers and Internal changes, preparing letters, contractual documents and instructions to payroll.

  • Oversee the monitoring of probation and preparing letters for extension, completion and terminations

  • Process daily AWOL and Absence Reports and managing stage invite letters, appeal letters and terminations.

  • Process all ER related invites and appeal meetings.

  • Accountable for monitoring Visa expiry, FTC’s and secondment end dates and liaising with the relevant People team where appropriate.

  • Manage benefits administration tasks for Employees such as saff discount, season tickets loans, buying of holiday.

  • Be accountable for preparing data on excel or google sheets for the monthly and weekly payroll reports in-line with payroll deadlines.

  • Manage all electronic and hard copy personnel files, ensuring compliance with Data Protection and GDPR Regulations

  • Accountable for issuing ad hoc letters, visa, reference letters and certificate of employment.

About you…

  • Have a strong HR/ People administrative experience within an International HR Shared Service team.

  • Possess strong excel or google skills and comfortable preparing data.

  • Keen attention to detail with a high level of accuracy.

  • Experience in handling multiple requests from internal and external parties.

  • Possess excellent verbal and written communication skills.

  • Be able to multitask and work in a busy and pressurised environment

  • Have the ability to organise their workload to meet tight deadlines.

  • Experience using HRIS systems, i.e. Workday or other HR Systems, office applications such as Word and Excel.

What we offer you

Our employee benefits are designed for you, we care about people and we’ve ensured we have a wealth of benefits that focus on your well-being. We regularly review our benefits to ensure we are supporting our employees appropriately.

  • 30 days ‘working from anywhere in the world’ policy

  • Wellbeing support through Apps such as Unmind and an Employee Assistance Programme

  • 25 days annual leave, rising to 27 days after 5 years service (plus optional holiday purchase)

  • Pension scheme (various options available including employer contribution matching up to 7%)

  • Private Medical Insurance

  • 22 weeks paid maternity leave and 6 weeks paid paternity leave (once relevant service requirements complete)

  • Train Ticket loan (interest-free)

  • Cycle to Work Scheme

  • Free shuttle bus to and from Hatfield Train Station to the Hatfield offices

  • Free shuttle bus to and from Welwyn Garden City Train Station to the Welwyn Garden City offices

  • Opportunity to participate in Sharesave and Buy as You Earn share schemes

  • 15% discount on and free delivery for all employees

  • Income Protection (can be up to 50% of salary for 3 years) and Life Assurance (3 x annual salary)

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