SCRUM MASTER Level L3 - Manager Closing Date: 28/10/2025 Permanent / Fixed Term Permanent Support Centre Location London Office More about the role We’re New Look and we’ve been at the forefront of British high-street fashion since 1969. Over the last 50 years, we’ve grown to be a global, multichannel brand offering on-trend, value-driven fashion for women, men, girls and boys. Our passion is feel-good fashion at feel-good prices – and we truly believe that all starts with us. Our values inspire us every day: we play to win, we’re customer-obsessed and we work as one to give each and every one of our customers That New Look Feeling. It's a busy and exciting time for the brand and we’re on the hunt for a Scrum Master to join our growing Digital Engineering team. The Team Our IT team don't accept the status quo, we think disruptively about Technology and how we can use it. We collaborate with the business to deliver that technology which supports our business ambition to be the leading omnichannel retailer. We strive to do the right thing, always, focusing on safe, secure and reliable operations, while seeking out quality technology for our customers and colleagues to support and drive our business goals. By focusing on the value, we're creating and ensuring our delivery choices suit the product and project ambitions, we challenge ourselves and thrive. The Role: You will have experience of working within an agile environment and have coached and lead teams. The role consists of 3 key responsibilities. 1. Serve the Scrum Team: Coach, mentor, and develop the team to deliver value early and often, optimise flow of work, drive quality through fast feedback. Manage scrum process and facilitate scrum ceremonies – refinement, retro, planning and demo. Assist Product Manager to keep focus on continuous value delivery and customer collaboration. Act as servant leader to the scrum team, develop team culture & identity as well as facilitating continuous improvement within the scrum team. 2. Act as an Agile coach to the organisation: Ensure all stakeholders are aware of team’s progress and ability to deliver, track and communicate relevant metrics and report regularly to show team progress and velocity. Perform as an Agile Coach working across digital engineering to help increase the agile maturity of squads Work with other scrum masters across the digital-engineering teams to identify systemic impediments, dependencies and facilitate resolution. Work with product managers and the rest of the squads to plan and schedule work at portfolio level. 3. Demonstrate Servant Leadership: Help build a safe and trusting team environment where problems can be raised without fear of blame, retribution, or judgement, with an emphasis on problem solving Lead by example, motivate, draw out, and reward the best work from individuals and highlights exemplary behaviour, skills, or accomplishments. Facilitate constructive debate to enable better decisions and shared vision What you’ll bring: 3-5 years’ experience of leading cross functional software teams as Scrum Master or Agile Delivery Manager. Experience of working in an agile environment and knowledge of running and facilitating Scrum ceremonies. Experience of leading distributed teams in remote working environment. Preferably you have relevant certifications (e.g., CSM) A positive attitude and a sense of fun Why New Look? The amazing people, the love of fashion, the 4pm Friday finishes – there are so many reasons to love working at New Look. We prioritise development, offering training to support your progression, so you can be at your absolute best and achieve your goals. You’ll also receive these amazing benefits, to name only a few: 40% staff discount Monthly 25% off privilege vouchers for family and friends to enjoy Quarterly sample sales Season ticket loans Our colleagues balance their time between home and office - we believe this is the best way to maintain a flexible but collaborative and social way of working. Apply now to find out more. Additional Information (External Upload) EMAIL TO A FRIEND AddThis Sharing Buttons Share to Email Share to Facebook Share to Twitter Share to LinkedIn
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