Mitie Jobs – Benefits Associate

  • Full Time
  • Bristol

Website Mitie

Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit to what you can achieve if you work for us.

Job objectives and responsibilities

  • To ensure that all employees are paid accurately and on time
  • Understanding of all Benefit plans, ensuring all employee benefits are processed accurately and efficiently
  • To ensure that all procedural and statutory requirements are met
  • To provide the highest level of customer service
  • To ensure that Service Levels are achieved and exceeded where possible

Main duties

  • Attend Weekly Breakfast meetings and highlight your issues/ideas and concerns.
  • All payroll processing input and checked on a daily basis.
  • Manual payment requests processed within service level agreement.
  • Timesheets extracted/uploaded/updated within agreed deadlines.
  • Check Exceptions/FICO/BACS reports and correct any errors.
  • Run wage variance/recharge reports. Ensure all reports are password protected for onward transmission to relevant payroll approvers.
  • Ensure all payroll approvals are received within required deadlines.
  • Balance recharge/wage variance and fico reports.
  • Produce and send BACS file to ALBACS.
  • Liaise with Finance Department to ensure BACS file is approved to ensure employees are paid on the agreed pay day.
  • Ensure payrolls are exited after payrolls processed to the bank and advise team members that the new period is open for processing.
  • Test P45 file for production by outsourcers.
  • Send P46 file to HMRC via Gateway.
  • Undertake and resolve queries for employees, HMRC and other government bodies.
  • Liaise with Finance to assist with queries regarding reconciliations of P35 and 3rd Party payments.
  • Benefits administration – Maintain benefits for medical insurance, pension plans, Sharesave & SIPS schemes, Cycle to work, Childcare Vouchers and any other employee benefit.
  • Ensure a clean desk policy and filing/scanning is undertaken to the highest standard.
  • Advise management of any areas of improvement in process, system and procedure identified during normal day to day activities
  • Ensure Business compliance with all Group and legislative requirements.
  • Ensure adherence to the customer service charter in order to deliver a world class Business Support Centre environment.
  • Support unpopular as well as popular decisions and maintain a professional approach at all times.
  • Keep up with all communications to your team and follow all legislative changes.
  • Maintain and demonstrate sound working knowledge of the open text system.

Ensure clear communication is carried out with all key stakeholders.

  • Display resilience and ownership in the face of unforeseen business changes and resourcing issues.
  • Demonstrate the capability to solve problems, analyse and propose the solutions without waiting to be asked, being led or directed.
  • Any other duties commensurate with their status and role within MITIE.

Person Specification

  • Payroll & Benefits procedural and legislative knowledge
  • Excellent IT skills, including SAP payroll and Microsoft office
  • Good presentation and communication skills, both written and verbal
  • Good customer service skills
  • Strong organisational skills
  • Ability to prioritise, work under pressure and to meet strict deadlines
  • Ability to work independently on own initiative and also to contribute as part of a team

Working within the Mitie values and behaviours

Excel – We work with each other to achieve the best for our clients and our colleagues. We take pride in our roles and are committed to building great relationships with everyone we work with.

How we behave

  • We treat all colleagues with respect
  • We challenge people when they don’t do the right thing
  • We welcome advice from anyone that might improve what we do

· We are open and honest · We think safety and always follow rules for safe working

  • We work with each other to achieve the best for clients and for MITIE
  • We share information to help colleagues succeed
  • We build great relationships
  • Our first response to requests will always be positive
  • We look out for each other, never walking by unsafe actions or situations

Inspire – We support and encourage those around us to succeed at everything they do. We do good things for each other, the environment and the communities in which we work.

Challenge – We give it everything we’ve got and constantly bring new ideas to the table. We embrace new thinking and technologies to help our clients and colleagues change the way they live and work.

Health and Safety responsibilities

  • Follow Group and company policies and procedures at all times;
  • Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
  • Use all work equipment and personal PPE properly and in accordance with training received;
  • Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;



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