Tuesday , February 27 2024

Mitie Jobs 2023 – Service Co Ordinator

  • Full Time
  • Watford

Website Mitie

Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit to what you can achieve if you work for us.

Job Overview

Responsible for a front of house catering team, liaising with the kitchen, open/close up of business, stock controls, front of house/bar ordering, and effectively being the face of our catering brand at a customer site.

Main Duties

  • Supervision of a catering team to include training, attendance and performance management.
  • Assist a Catering Manager to ensure our service proposition is delivered.
  • Undertake accurate and timely stock taking, reconciliation of money and invoices.
  • Ensure all team members are trained to deliver all aspects of our catering standards.
  • Prepare the dining and service areas which may include moving and setting up furniture, setting trolleys and the cleaning and dismantling of these as required.
  • Participate in service and food production with a regard for the high standards of health and safety, hygiene and cleanliness.
  • Serving food to correct portion control outlined in agreed standards.
  • Wash dishes, cutlery, tumblers, jugs, serving utensils, containers, tables and all other catering equipment in the dining and service areas; launder kitchen towels as necessary.
  • Clean on a daily basis all catering areas to agreed standards.
  • Undergo on and off the job training sessions as required by line management.
  • Inform local management teams of any defects in equipment and/or premises not meeting Health & Safety and/or Food Hygiene Regulations Standards.
  • Provide cover to another customer site within a reasonable geographical distance and with reasonable notice due to business requirements.
  • Undertake any other duties that may be required for the effective operation of the Catering establishment; including cash collection and banking.
  • Assist in the maintenance of all records, systems and procedures to ensure control of stocks and conformity with financial regulations and procedures.
  • Undertake key holding responsibilities for a site with the flexibility to work at a number of different outlets onsite as required by Mitie management.
  • Provide outstanding customer service through regular communication with customers, managers and other team members.
  • Operate, utilise and manage relevant catering IT systems as appropriate.

What we are looking for

  • Previous catering experience within a similar environment is essential.
  • Supervisory experience would be desirable.
  • Basic Food Hygiene and basic Health and Safety certificates are advantageous but not essential as full development and training will be provided.
  • Appropriate level of numeracy/literacy/communication skills to perform role duties.
  • Passionate about delivering great customer service.
  • Ability to work well in a team or under your own initiative.
  • Ability to be flexible and take on different tasks as and when required.
  • High standards and an eye for detail.
  • Hard working, energetic and confident.
  • Excellent organisational skills.
  • Great time management.



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