Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit to what you can achieve if you work for us. 45hrs/week - Fulltime Paying £10.51/hr Day shifts Mitie has a great opportunity for Retail Security Officer to work at our site based in Watford B&Q. Working at this location will allow the successful candidate to enjoy discounted benefits whilst gaining high quality experience within the security industry. Full training and a quality induction is provided for the successful candidate. This role would be ideal for a security professional who has a customer service orientated approach; looking to further their working experience within a retail environment. A confident and outgoing personality would be perfect for this role to ensure effective client interaction throughout the shift. The rota provides a good work life balance, with no starts earlier than 0700 and not finishing later than 2000; this is subject to seasonal changes - NO NIGHT SHIFTS. You will report into the site's Security Operations Manager. Main Duties Acting as a visual deterrent on the shop floor – able to deter and when required safely detain offenders in accordance with H&S training Utilising the store security systems, CCTV, EAS gates, etc, to support the security activity. Working in liaison with covert security operatives. Investigating any losses, empty packaging, support enquiries regarding known offenders. Completing full and accurate incident reports and company documentation Reporting Crime incidents to Crime Centre on a company provided tablet. Completing routine patrols of the store to ensure customer safety and maintaining a strong security presence to all members of the public. Recording completed patrols in daily activity sheets in liaison with the store point of contact. Attending the store briefings to provide a security update. Conducting shift handover procedures at the start and end of each shift to ensure all matters of concern or note occurring during a shift are passed on for the purposes of service and incident management continuity. Maintaining a safe and secure environment for all. Qualifications Door Supervision or Security Guarding License essential. Have a five - year checkable employment history or be able to produce documentary evidence of any period of unemployment, self- employment or full and part time education during that period Own transport Desirable experience Previous experience of working in a retail Security role Additional Information It's the little things that count – Generous Staff Discount at 20% (subject to qualifying period) Free SIA license renewal Competitive holiday entitlement – 28 days annual leave Pension A personal learning hub, that also provides access to Additional Training Full uniform A wide range of discounts with selected companies Overtime availability A supportive management support network Paid breaks