Mitie Careers – Area Manager

  • Full Time
  • Swindon

Website Mitie

Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit to what you can achieve if you work for us.

Retail Account Area Manager

Job Overview

  • Responsible for the physical security service delivery to c.30 retail store stores for a major retail client in the Southwest
  • Ensure that all security personnel welfare matters are handled effectively
  • Responsible for local client relationships visiting stores on a regular basis
  • Conduct security KPI’s visits and colleague welfare visits

Main Duties

  • Responsible for service delivery based upon an established pattern of security services in place
  • Resource planning, including, Recruitment, rota management and manpower planning
  • Drive a ‘service excellence’ culture among the security teams.
  • Utilise existing KPI’s, benchmarks and milestones to measure and demonstrate progress and achievement against goals
  • Liaise with Suppliers and Sub-contractors, to achieve optimum efficiency
  • Ensure compliance is in place for security services provided
  • Ensure all Store documentation, including Assignment Instructions & Risk Assessments are completed and maintained
  • Production of monthly reports for Management Team and client(s) as required – including presenting them.
  • Ensure that Service Level Agreements (SLAs) are achieved.
  • Manage teams for the stores, including HR issues, appraisals, and succession planning.
  • Carry out regular site audits
  • Ensure that all H&S guidelines and regulations are always followed.
  • Ensures that all colleagues are trained in accordance with clients and companies’ requirements for security services
  • Work closely with teams to ensure performance targets are met and all works are carried out effectively, efficiently and in a safe manner.
  • Acts as an ambassador for bringing to life the Mitie values daily ensuring they and their teams demonstrate the exceptional everyday.

What we are looking for

  • Operational management experience gained within a security environment
  • Ability to demonstrate positive customer relationships, and colleague welfare
  • Customer focused and aware of retail security requirements
  • Flexible approach to duties with the ability to work on own initiative and as part of a team
  • Able to communicate well both written and verbally with colleagues and customers
  • Competent user of IT packages including Microsoft Word, Excel, and PowerPoint



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