Mitie Careers – Service Manager

Website Mitie

Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit to what you can achieve if you work for us.

Job Overview

Deliver excellent service standards for the delivery of routine planned and periodic cleaning for a Mitie customer. Ensure the contract service delivery is of a high standard, meeting all SLA agreements whilst adhering to the cleaning schedules.

Main Duties

  • Leads a team to ensure the delivery of a high quality, timely, responsive, cost-effective, and pro-active service to meet the needs of the wards and departments.
  • Sets objectives and goals for the team and what the next steps/ priorities are to meet those goals.
  • Responsible for all the QHSE requirements of their team for areas of accountability.
  • Ensures the hospital has a reputation for its high quality soft services and where possible to look for opportunities to develop this further.
  • Ensures that patients, materials and equipment are safely and appropriately transferred around the hospital to the standard required by the Client and Mitie, as set out in the Service Level Agreement.
  • Communicates in an engaging way, ensuring inspiring and motivating messages are conveyed across all teams.
  • Effectively resources the team in line with business requirements and takes a proactive approach through business forecasting.
  • Manages performance management for the entire team, ensuring there are mireviews completed for all team members with clear next steps
  • Uses initiative to identity talented colleagues across their teams and site to ensure they are developed/supported through their career aspirations and building a pipeline of successors.
  • Ensures that engagement action plans are brought to and kept alive across the entire team, creating a positive environment that contributes to making Mitie a great place to work.
  • Utilises the internal HR systems, people support services and guidance to promote best practice and enable their people management accountabilities.
  • Ensures that all payroll and absence management process are effectively controlled to minimise disruptions and impacting on engagement levels.
  • Coaches and develops their teams to be the best they can be at work enabling them to achieve their full potential.
  • Brings to life the Mitie values daily ensuring they and their teams demonstrate the exceptional everyday.
  • Leads on all employee formal meetings, such as any employee relations topics, restructuring, TUPE or any other consultations.

What we are looking for

  • Has a strong standard of both literacy and numeracy skills
  • They possess an intermediate knowledge level of all Microsoft office packages.
  • Fully competent in the use of PCs and other types of technology
  • Expert in the provision of soft services with experience in a similar industry with presence in the healthcare sector.
  • Has developed excellent written, verbal communication and negotiation skills to support them in their role.
  • Competent in the use of all Mitie’s software programs and Apps, such CARPS, Equip, Archibus, TopCat, MiCat and MiRec and analysing data using Mitie’s auditing systems.
  • Fully capable of understanding and maintaining the confidentiality across the site and respecting the needs of all stakeholders.
  • Understands the organisations goals and objectives and can bring these to life in theirs/their teams daily activities.
  • Works well under pressure to meet the challenging deadlines for both operational and people aspects of their roles.
  • Demonstrates forward thinking/planning, with a positive and can-do attitude and can flex their style to meet the needs of the business.
  • Can effectively plan and manage own workloads, however, understands when to ask for support when needed.
  • A strong manager with proven ability to lead, motivate, inspire and support a diverse team.
  • The ability to be calm and composed under pressure,
  • Good decision-making skills.
  • Strong financial acumen with the ability to manage costs and ensure budgets are met.
  • Represents Mitie and the client always in a professional, courteous, and confident manner.
  • A team player with the ability to lead by example through operational excellence, strong interpersonal skills and the ability to interact at all levels.

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