Mitie Jobs – Assurance Officer

Website Mitie

Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit to what you can achieve if you work for us.

Main Duties

  • Provides Quality audit information and training to Mitie contract management / supervisory and operational team.
  • Use of smart devices to document, and photograph element quality standards
  • Understands contractual obligations and provides support to operations team where needed.
  • Schedules audits and monitoring activities in line with contract, and prevailing standards.
  • Provides timely audits and ensures all audit information is accurately recorded on Mitie’s auditing platform.
  • Production of client monthly service and performance report information
  • Monitoring in accordance with Contractual and Company Key Performance Indicators (KPIs) and Service Level Agreements(SLAs) and Trust requirements
  • Develops delvers and reports on all Quality monitoring outcomes.
  • Interrogation of data for daily performance updates
  • Ensures customer and patient satisfaction is monitored, measured, managed and reported
  • Ensures complaints from patients and staff about services are dealt with appropriately.
  • Undertakes additional duties in line with capabilities as required to fulfil requirements needed by the contract
  • Ensures that all colleagues are trained in accordance with clients and companies requirements meeting both hard & soft needs.
  • Communicates in an engaging way, ensuring inspiring and motivating messages are conveyed across all teams.
  • Brings to life the Mitie values on a daily basis and demonstrates the exceptional everyday.

What we are looking for

  • Works safely at all times giving due consideration for the safety of others and the environment.
  • Upholds and reflects the vision and values of the Trust and Mitie in all actions and behaviours.
  • Experience and understanding of various services within a healthcare environment
  • Strong working Knowledge of CAFM / MI / Help Desk Systems.
  • Understands auditing goals, SLA’s and objectives.
  • Enthusiastic and Conscientious. Diligent and committed. A flexible approach, and “can do attitude” together with the ability to self-prioritise will be required
  • Has a strong standard of both literacy and numeracy skills
  • They possess an intermediate knowledge level of all Microsoft office packages. Fully competent in the use of PCs and other types of technology
  • Has developed excellent written, verbal communication and negotiation skills to support them in their role.
  • Fully capable of understanding and maintaining the confidentiality across the site and respecting the needs of all stakeholders.
  • Works well under pressure to meet the challenging deadlines for both operational and people aspects of their roles.
  • Has the ability to effectively plan and manage own workloads, however understands when to ask for support when needed.
  • A team player with the ability to lead by example through operational excellence, strong interpersonal skills and the ability to interact at all levels.
  • Demonstrates forward thinking/planning, with a positive ‘can do’ attitude and can flex their style to meet the needs of the business
  • Strong financial acumen with the ability to manage costs and ensure budgets are met
  • Represents Mitie and the client at all times in a professional, courteous and confident manner



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