Monday , February 26 2024

Mitie UK Jobs – REGIONAL MANAGER

  • Full Time
  • London

Website Mitie

Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit to what you can achieve if you work for us.

Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit to what you can achieve if you work for us.

Regional Manager – South

Job objectives and responsibilities

  • The management of the Customer Relationship across all sites under your geographical area of management
  • The Proactive ownership of the quality delivery and maintenance issues within the buildings you control in your geographical area, leveraging of customer relationships as well as internal relationships within the TS Mobile operations team
  • Visiting the buildings and engaging / developing customer relationships in your geographical area

Main duties

  • Health & Safety Compliance & Quality Assurance Management – Site Audits, Compliance Reviews, Investigations
  • Leadership & Management –Demonstrate strong management capabilities at all time, excellent organisation, time management, procedure and process management
  • Meet and or exceed Budget Targets set within the Profit and Loss Account, utilising reports and effective and efficient team management
  • Additional Revenue – Identify additional revenue opportunities in line with appropriate targets
  • WIP management – Ensure proactive management of WIP and drive to reduce this by ensuring high levels of First Time Fix and ensuring a strong partnership exists with the Engineering Planners
  • Management of Sub Contractors – Proactively manage the delivery of services from agreed Sub Contractors where your team cannot self-deliver and also strive to reduce the use of Sub Contractors
  • Excellent Customer Relationship Management – Develop strong relationships with all of your customers ensuring escalations reach you first, develop trust and high levels of communication at all times
  • Planning – Support the Helpdesk co-ordinators in ensuring that the monthly PM plans are accurate and maximised for excellent utilisation of the engineers
  • To be flexible and undertake other duties to accommodate operational requirements.
  • Management of large project works from sub-contractor selection, quote generation and job completion.
  • Management of internal quote log and issuing of small-medium value quotations directly to the client.

Person Specification

  • Relevant technical qualification appropriate to the self-delivery offering
  • Able to demonstrate experience in either the M&E / FM industries
  • Demonstrable experience of direct Management of sub-contractors.
  • Organising and job planning.
  • Determined to own problems to solution
  • Organising materials and plant.
  • Create and work within a strong team environment.
  • Demonstrate a track record in project supervision.
  • Demonstrate the ability to price small works associated with core business.
  • A good understanding of Customer Service Levels and Key Performance Indicators
  • Commercially aware.
  • Ability to work on own initiative, to a high level of accuracy and meet deadlines.
  • Trade skills relevant to The M&E/FM industries.
  • Good communication and IT skills.
  • Strong people management leadership and Influencing Skills
  • Good decision maker
  • Passion for customer service and experience of developing strong relationships with customers



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