Mitie Jobs Near Me – Receptionist

  • Full Time
  • London

Website Mitie

Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit to what you can achieve if you work for us.

Job objectives and responsibilities

  • Deliver a five start VIP front of house service to a newly refurbished corporate building within central London.
  • To live and breath our client VIP Customer Service Strategy and to be a role model of that Strategy.
  • Consistently drive performance and introduce best in class working practices.
  • To ensure guests receive a warm welcome to MMC in compliance with the MMC Security Policy, building requirements and Health and Safety Regulations.
  • To take pride In your appearance, presenting yourself in a highly polished and well groomed fashion at all times in accordance with MMC grooming standards.
  • To ensure that the correct uniform is worn, pressed and cleaned regularly and that the uniform policy is adhered to at all times.
  • To be knowledgable of local transport information and amenities such as restaurants and entertainment.

Main duties

  • Meeting and greeting clients; Ensuring all guests are checked in a timely manner and informing the relevant host of their arrival, taking and storing luggage as and when required. Provide all our clients and collegues with that VIP 5 Star service and welcome.
  • To communicate regularly via email and over the phone with member’s of the business ensuring all their needs are met.
  • To have good building knowledge for assisting in customer and business enquiries.
  • Regularly maintain and update guest registration via Proxyclick ensuring the information is accurate and as current as possible.
  • Proactive ‘visual maintenance’ of communal areas, staircases, coffee points and copy areas, engaging with the relevant section of the FM teams as appropriate.
  • Report issues through the FM Helpdesk (Edison)as and when they occur, ensuring that all service requests reported are monitored and completed satisfactorily.
  • Enthusiastically support colleagues across the team and at all levels, promoting and sharing best working practices.
  • Receive objectives and projects from Front of House Tea, leader as required.
  • Be flexible in approach to work requirements in order to maintain the standards required as a Mitie employee.
  • Cross Train with our Hospitality Service Desk and Concierge Team to provide cover as necessary.
  • Be familiar with all fire, emergency and health and safety procedures that apply to the site acting as Fire Marshall in case of evacuation.

Person Specification

  • Experienced in delivering VIP customer service in a corporate / hospitality enviroment
  • Customer Service / Hospitality based qualification
  • Strong communication skills (both written and verbal).
  • Competence in computers and software packages including MS Outlook, Word, Excel and PowerPoint.
  • The ability to interact confidently with all levels of business and guests.
  • Proactive and forward thinking approach to work, demonstrating adaptability and a desire to improve on existing working practices.
  • Strongly self motivated individual possessing a can do attitude and a drive to learn.
  • A positive, outgoing personality looking to be part of a strong and established team.

Salary – £26,000 per annum

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