Mitie Careers Near Me – GSOC Operator

  • Full Time
  • London

Website Mitie

Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit to what you can achieve if you work for us.

The Global Security Operations Center must be staffed 24 hours per day, 7 days per week. The GSOC Operator is responsible for using best practices to identify, analyze, and support all incidents that are either impactful or potentially impactful to business, the brand and or employees. This position is responsible for using best practices for communicating information surrounding those incidents to leadership as appropriate. The GSOC Operator will monitor cameras and alarms, dispatch associated calls via telephone and radio, operate access control technology, and provide general assistance to both employees and guests. The GSOC operator supports a Region and field teams as they prepare for, respond to, and recover from both crisis and non-crisis incidents.

Responsibilities include but are not limited to:

  • The GSOC operator is responsible for answering routine and emergency calls, monitoring alarms and video equipment including fire alarms, door alarms, and duress alarms and provides general assistance to both employees and guests.
  • The GSOC operator will dispatch security officers, ERT, facilities, police, fire and EMS personnel as required via telephone and/or radio.
  • The GSOC operator maintains various records of communications and events.
  • The GSOC operator uses multiple internal and external resources to gather and manage information and intelligence about events that are occurring both domestically and internationally that may impact the clients’ business.
  • The GSOC operator communicates and disseminates information, using established communication vehicles, to key partners using best practices.
  • The GSOC operator takes an active role in position related projects. The levels of responsibility will vary from consulting to owning projects based on the individual.
  • The GSOC operator will act as a liaison between all departments and the Physical Security Department.
  • The GSOC operator will escalate (without delay) complaints and unusual/critical event information to Shift Supervisor and GSOC Supervisor.
  • The GSOC operator accurately maintains control of all equipment and keys in the GSOC. Accurately logs all equipment and keys signed out and returned by Security or other parties.
  • The GSOC operator informs (without delay) the Shift Supervisor / GSOC Supervisor of any missing, damaged, or inoperative equipment or communications, alarm, CCTV, or other systems.
  • The GSOC operator proactively monitors all surveillance cameras and CCTV remote viewer programs. Monitors and responds to all security and safety system alarms.
  • The GSOC operator answers and responds to events and situations received over regular and emergency phones and intercoms. Controls and monitors the two-way communication systems.
  • The GSOC operator must have excellent verbal, written and customer service skills and abilities.
  • The GSOC operator conducts Open-Source Research to identify threats to the People, Assets and Reputation of the clients’ business, maintaining awareness of regional political, economic, and security developments.

Special Skills and Attributes include:

  • Advanced computer skills and proficiency.
  • Above average computer hardware and software knowledge.
  • Excellent verbal and communication skills.
  • Second language skills are desirable.
  • Strong analytical and problem-solving skills.
  • Self-motivated and able to work under little to no direct supervision.
  • Ability to work in a team environment.
  • Ability to multi-ask, discerns patterns in detail.
  • Think through problems for logical solutions and remain calm and professional under stress.
  • Strong decision-making ability during both crisis and non-crisis situations.
  • Able to work with highly confidential information.
  • Must be able to speak clearly, give direction, and provide guidance to employees and security staff during emergencies.
  • Able to work and communicate effectively with all levels of leadership.

Desirable Experience and Qualifications:

  • Experience working within a SOC or similar environment.
  • Strong experience in use of CCTV systems. SIA CCTV licence would be advantageous.

Role Specifications:

  • 4 on, 4 off shift pattern
  • 12 hour shifts, working days, nights & weekends
  • 42 hrs p/week
  • Central London, W1
  • Office based
  • £17.74 p/hour

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