Sunday , February 25 2024

Mitie Jobs 2023 – Events Coordinator

  • Full Time
  • London

Website Mitie

Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit to what you can achieve if you work for us.

  • Prebooking and arranging all access requirements for all events.
  • Contacting all events hosts/bookers 48h prior event to finalise details of all events and check the last minute changes and requests, confirming AV, catering, set up, access requirements and signsge.
  • Storing luggage, hanging coats and offer catering refreshment in the meeting rooms to attendees as they arrive.
  • Booking appointments to show the facilities and events space for future events. Complete events space showa round.
  • Meeting the key personnel at the beginning of each event and ensuring that every aspect of the day is checked and delivered.
  • Each event to be followed up by feedback request on what went right and areas of improvement for future events.
  • Consulting with the senior management team and colleagues regarding event strategy, objectives and program goals; making recommendations to achieve maximum impact for minimal spend.
  • Fully be able to learn and operate the EMS system and be able to make all events requiremnets on the system.
  • Creating timelines, organising planning meetings, interfacing with business partners (ie. relationship management, product, marketing).
  • Act as the primary contact to the event organiser (client), and co-ordinate event briefing with relevant internal departments, such as Hospitality Services, Front of House, Floor Mangers, AV, Engineering and 3rd party suppliers such as; Landlord, Security and Catering.
  • Organising and displaying required signage for events.
  • Collaborating with MMC’s Marketing and Communications teams to ensure appropriateness of branding, including presentation content.
  • Carry out necessary venue risk assessment and provide H&S guidance to clients.
  • Developing success measures and evaluate all major events against objectives; recommending areas for improvement.
  • Liaising with the Catering team to ensure food service is timely and as ordered, taking care of special requests and guests with allergies.
  • Communicate on a daily basis with all departments to ensure all details for the events are correct and to communicate to all departments any last minute changes.
  • Act as an information point in all aspects, maintaining a current working knowledge of the business to assist with queries regarding Tower Place and the surrounding area, connecting individuals and departments as necessary.
  • To report all building issues and faults, using the Edison online tool and escalating urgent issues via the appropriate service lines.
  • To enthusiastically support colleagues across the team and at all levels, promoting and sharing best working practices, operating as part of the “One Team” culture across all supplier interactions.
  • Be flexible in your approach to maintain the standards required as a Signature employee, receiving objectives and projects from service line manageers as required.
  • Be familiar with all fire, emergency and health and safety procedures that apply to the site acting as Fire Marshall in case of evacuation.
  • Provide monthly statistics to service line managers.
  • Provide written feedback to service line managers received from clients.
  • To cross train with other service lines as part of ongoing development and offer support.

  • Experienced in delivering VIP customer service in a corporate / hospitality/events enviroment
  • Customer Service, Events / Hospitality based qualification
  • Strong communication skills (both written and verbal).
  • Competence in computers and software packages including MS Outlook, Word, Excel and PowerPoint.
  • The ability to interact confidently with all levels of business and guests.
  • Proactive and forward thinking approach to work, demonstrating adaptability and a desire to improve on existing working practices.
  • Strongly self motivated individual possessing a can do attitude and a drive to learn.
  • A positive, outgoing personality looking to be part of a strong and established team.

 Report Job