Mitie UK Jobs – Corporate Receptionist

  • Full Time
  • London

Website Mitie

Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit to what you can achieve if you work for us.

Position Overview

We are recruiting for a personable, confident and professional individual to fill the role of Receptionist within a busy and vibrant corporate environment. As the first point of contact for all visitors and staff you must be able to demonstrate an exceptional level of customer service and awareness, a passion for providing a welcoming, courteous and polite Reception.

Main Duties

  • Meeting and greeting Visitors and Employees in a friendly professional manner
  • Responsible for ensuring all Visitors and Employees sign in and out and are issued with the correct passes according to the SOP’s
  • Bringing to the attention of all visitors the standard instructions regarding Fire procedures
  • Consistently deliver on performance, maintaining high levels of FOH standards
  • Work and comply with the Company’s policies and procedures, governance framework and standards, as detailed in the SOP’s
  • Maintain confidentiality at all times
  • Adhere to all QSHE related procedures and H&S Legislation, reporting any relevant risks, near misses, accidents or incidents to the Team Leader/Line Manager
  • Contribute to best practice sharing ideas and supporting fellow team members
  • To undertake any training and development as deemed necessary for the pursuance of the post
  • To approach all customer complaints in a calm, empathetic and professional manner
  • Ability to remain calm and professional at all times
  • Undertake and complete all relevant trainings
  • Participate in the full year and half year Performance Development Review process
  • Maintain a log of all visitors for the benefit of security and evacuation procedure
  • Become familiar with building procedures such as parking, deliveries and security procedures
  • Being vigilant for any suspicious activities in or around the reception area and notifying the appropriate Mitie or client staff during normal working hours of any such movements or intruders
  • To carry out client Fire procedures in the event of an evacuation
  • Informing visitors or staff about building facilities
  • Handle incoming calls and emails in line with contract SLA
  • Become familiar with the building and surrounding area to provide directions and other relevant information to building visitors
  • Operating a switchboard in a warm, confident and happy manner
  • Use materials and resources effectively and efficiently to minimise waste and consider the impact of potential actions on the environment before taking business decisions
  • Reservation of meeting rooms on a computerised meeting room booking system
  • Assisting attendees with enquiries
  • Assist with meeting rooms set up as per booking arrangements
  • Ensure the cleanliness of the meeting rooms is up to standard
  • Liaising with the hospitality floor and catering team to ensure seamless delivery of meeting requirements
  • Any other administration ad hoc duties

Person Specification

  • Confident management of situations which may be complex and involve conflict or dispute
  • High standards of customer service in a quality environment
  • Ability to work independently, remaining focused and motivated
  • The ability to work independently and use initiative
  • Efficient and courteous manner
  • Ability to handle difficult customers and work under pressure
  • At least 1 years previous experience of providing reception services in a busy Corporate environment
  • Previous experience of working in a diverse service delivery team
  • Ability to handle and manage queries and messages from visitors and staff members, in a timely, efficient, friendly and helpful manner
  • The ideal candidate will continuously pursue high standards, embrace change, recognise improvement opportunities, and learn from experience

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