Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit to what you can achieve if you work for us. Deliver a five start VIP front of house service to a newly refurbished corporate building within central London. To live and breath our client VIP Customer Service Strategy and to be a role model of that Strategy. Consistently drive performance and introduce best in class working practices. To ensure guests receive a warm welcome to MMC in compliance with the MMC Security Policy, building requirements and Health and Safety Regulations. To take pride In your appearance, presenting yourself in a highly polished and well groomed fashion at all times in accordance with MMC grooming standards. To ensure that the correct uniform is worn, pressed and cleaned regularly and that the uniform policy is adhered to at all times. To be knowledgable of local transport information and amenities such as restaurants and entertainment. Main duties Meeting and greeting clients; Ensuring all guests are checked in a timely manner and informing the relevant host of their arrival, taking and storing luggage as and when required. Provide all our clients and collegues with that VIP 5 Star service and welcome. Manage the client suite mailbox and efficiently deal with all emails and incoming requests. Provide and support print services to all clients as when required. To communicate regularly via email and over the phone with member's of the business ensuring all their needs are met. To have good building knowledge for assisting in customer and business enquiries. Regularly maintain and update guest registration via Proxyclick ensuring the information is accurate and as current as possible. Perform meeting room checks at start of day and through out the day, meeting room checks before each meeting and after meeting finished – ensure that all rooms are ready for client use at 5 star standard. Proactive ‘visual maintenance' of meeting rooms, communal areas, staircases, coffee points and copy areas, engaging with the relevant section of the FM teams as appropriate to ensure of completion of all jobs. Report issues through the FM Helpdesk (Edison)as and when they occur, ensuring that all service requests reported are monitored and completed satisfactorily. Enthusiastically support colleagues across the team and at all levels, promoting and sharing best working practices. Receive objectives and projects from Front of House Team leader as required. Be flexible in approach to work requirements in order to maintain the standards required as a Mitie employee. Cross Train with our Hospitality Service Desk, Reception, Floor Managers and Concierge Team to provide cover as necessary. Be familiar with all fire, emergency and health and safety procedures that apply to the site acting as Fire Marshall in case of evacuation. Person Specification Experienced in delivering VIP customer service in a corporate / hospitality enviroment Customer Service / Hospitality based qualification Strong communication skills (both written and verbal). Competence in computers and software packages including MS Outlook, Word, Excel and PowerPoint. The ability to interact confidently with all levels of business and guests. Proactive and forward thinking approach to work, demonstrating adaptability and a desire to improve on existing working practices. Strongly self motivated individual possessing a can do attitude and a drive to learn. A positive, outgoing personality looking to be part of a strong and established team.
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