Mitie Jobs 2023 – Assistant Support Manager

  • Full Time
  • London

Website Mitie

Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit to what you can achieve if you work for us.

Assistant Support Manager

Job objectives and responsibilities

  • To ensure that contracts are run safely and efficiently to the required standard.
  • To liaise with clients and monitor site operations
  • Regular communication with clients or their representatives.
  • Management receives reports showing non-conformances and remedial action taken.
  • Respond to MiTec requests within set deadlines
  • Ensure pinning is active at all sites and WPP is utilised as required
  • Work additional to specification is agreed with client, documented, actioned and costs recovered.
  • Clients complaints and concerns are investigated and rectified swiftly. Action is recorded
  • Achieve a positive safety culture on sites
  • Contracts are managed in line with specification
  • A wider range of MITIE services are provided to clients
  • Subcontractors to provide a quality service
  • Stores are managed in line with the specification and contract
  • Compliant with policy and safe working environment for all MITIE Staff
  • Adequate materials and equipment on site
  • Risk of accidents involving plant, equipment & PPE is reduced
  • Wages to be booked accuratey using aproopriate Payroll systems
  • Progress against target is monitored each four-weekly period
  • The financial value of contracts is increased
  • Appropriate numbers and calibre of staff available
  • Competent staff, able to cover a range of site activities
  • Training is planned to meet the needs of staff
  • High standards of conduct and performance
  • Work carried out matches the specification and store requirements.
  • Quality company image is portrayed by site based staff
  • Staff support each other and the company
  • High standards of conduct and performance are maintained
  • Potential problems on sites are minimised
  • Staff have all the necessary information to perform well
  • Work is completed within deadlines
  • Good flexible working relationships with everyone working towards the same objectives.

Main duties

Operations – maintain quality of services to customer

  • Respond to all helpdesk tasks within agreed KPI’s
  • Identify and agree “one-offs” and additional requirements with clients/ customer. Complete a once-off sales order where aplicable.
  • Deal with customer complaints or concerns within 24 hours
  • Observe all client and company statutory fire and safety regulations and promote good safety habits. Follow the advice in the MITIE Cleaning Health & Safety Booklet
  • When trained, carry out risk assessments and complete MG(F)16 and MG(F)215/01
  • Ensure the Contract Quality Plan and Contract Resource Sheet are adhered to.
  • Inform the client of other MITIE Group Disciplines
  • Liaise with subcontractors

Manage finance – Control resources to achieve quality of service whilst keeping within the budget

  • Check and request materials and equipment within budget
  • Ensure that plant, equipment and PPE is checked and replaced or repaired as necessary. Record on the “Health & Safety Audit and equipment record card
  • Complete time sheets and calculate wages. Ensure wage budgets are not exceeded.
  • Continually look for opportunities to introduce add on services, e.g. consumables, window cleaning, etc
  • Prepare work schedules and periodic plans
  • Ensure MITIE staff obey all site rules and maintain a smart appearance including the wearing of uniforms
  • Maintain good team spirit

Manage information

  • Maintain:
  • Contract files
  • Personnel files
  • Training records
  • Site communication book
  • Site packs
  • A/L records
  • Carry out regular Team Briefings with team

Manage Yourself

  • Manage own time effectively. Weekend working may sometimes be required
  • Co-operate with requests from clients and managers and respond to requests for assistance when necessary
  • Attend appropriate training sessions

Person Specification

  • Good organisational and time management skills
  • Strong customer/ client focused attitude
  • Strong interpersonal skills and the ability to build good working relationships
  • Customer relationship and dispute management skills
  • Good verbal and written communication skills
  • Approachable for team members and client
  • Ability to work individually and as part of a team



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