Mitie Jobs – Mobile Response Officer

  • Full Time
  • Bristol

Website Mitie

Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit to what you can achieve if you work for us.

  • What we are looking for

    • Previous Security Experience
    • SIA License
    • SC Clearance desirable
    • shift 6 on 3 off Days Nights and weekends
    • Full Manual driving Licence
    • A team player but able to work under your own initiative

    What we offer

    • Location : Based in Bristol
    • Wage : £11.25 PH with some overtime available
    • Full company uniform provided
    • Full comprehensive training and development
    • Industry leading Benefits Package

    Job Overview

    • To protect our customer’s property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI’s) and any subsequent changes.
    • Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
    • To undertake additional training to ensure continuous self-development.

    Main Duties

    As a mobile response officer you will commence your shift at our offices in Bristol where you will be required to collect our livered vehicle and conduct various tasks including, but not limited to:

    • Locking/unlocking client premises
    • Attending and investigating alarm activations
    • Mobile patrols
    • Key checks/Audits
    • Vacant property inspections
    • Accurate reporting using the bespoke Servicetrak app via company issued smartphone
    • Ad Hoc duties as required


    • Fully and satisfactorily complete all required competency training.
    • To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
    • Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
    • You are required to ensure you renew your licence 16 weeks before expiry.

    Security and Health & Safety

    • Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
    • Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
    • Use common sense and initiative by immediately involving others if a situation appears to become threatening.
    • To maintain professional conduct in the face of difficult situations and challenging customers.
    • Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
    • Keep to schedules and demonstrate commitment to Mitie and the Client.
    • To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI’s).
    • To call emergency services and Communication Centre to report all incidents.

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