Friday , February 23 2024

M&s Recruitment – Operations Assistant

Website Marks and Spencer

Job Description:

To deliver a great shopping experience for their customers, putting customers before task every time
Champion new ways of working within stores through an open mindset and positive attitude Complete tasks and processes that deliver ‘best in town’ standards Serve and sell across all channels brilliantly well Be the voice of our customer to help us continually improve

Job Responsibilities:

  • Serve our customers efficiently and brilliantly well – on the shop floor and at service points
  • Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
  • Understand the store priorities and their part to play
  • Share customer and colleague feedback to help us do things better
  • Minimise cost and waste through good process practice
  • Share knowledge and experience with colleagues to support others in building skill and confidence
  • Follow safe and legal working practices
  • Skilled to utilise all digital tools and communication channels to do the job
  • Know the daily sales targets, priorities, promotions & selling opportunities
  • Complete tasks with pace and in line with SOPs
  • Have great product knowledge to sell and recommend our products and services
  • Own their own learning & development and proactively access digital learning solutions
  • Proactively engage with customers to understand their needs and make recommendations

Job Requirements:

  • Good level of product knowledge and services across the store
  • Up to date knowledge of the commercial operation and brilliant basics
  • Understand customer needs and spot selling opportunities
  • Good level of digital capability and use of digital tools and applications
  • Comprehensive knowledge of customer shopping channels
  • Work across the store to get things done right first time within timescales
  • Good Knowledge of VM principles
  • Adapting to change
  • Contributing to store sales and cost control

Job Details:

Company: Marks and Spencer

Vacancy Type: Full Time

Job Location: Romford, England, UK

Application Deadline: N/A

Apply Here


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