AR State Jobs – Quality Assurance Reviewer

Website State of Arkansas

Job Description:

The Quality Assurance Reviewer is responsible for reviewing and analyzing client case records to determine eligibility for assistance programs and processing cases in a timely and efficient manner. This position is governed by state and federal laws and agency/institution policy.

Job Responsibilities:

  • Prepares summary of case findings to explain reasons for changing eligibility; processes overpayments and refers suspected fraud cases; and, closes cases that are determined not eligible for a program service. Conducts provider training as required.
  • Receives, reviews, and verifies cases and case records, regarding food stamps, child care support,
  • Medicaid, employment, welfare payment history, unemployment insurance claims, and child support enforcement.
  • Interviews clients, by telephone, mail, and in person in their homes.
  • Contacts and/or visits banking institutions, insurance companies, schools, and employers to verify available resources.
  • Documents and reviews information collected during field investigation and ensures compliance with state and federal laws in determining client eligibility.
  • Verifies eligibility and responsibility factors by noting surroundings, living arrangements, and lifestyle.
  • Interviews family members, neighbors, and school personnel.
  • Researches court and courthouse records, including tax and real estate records, child support payments, and wills, to determine additional resources, income, and assets.

Job Requirements:

  • Knowledge of subject area being taught.
  • Knowledge of training principles and practices.
  • Ability to input and retrieve data from a computer.
  • Ability to interpret and apply eligibility guidelines and regulations.
  • Knowledge of state and federal laws and agency policies and procedures relating to eligibility for assistance programs.
  • Ability to prepare and present oral and written information and reports.
  • Knowledge of basic mathematics.
  • Ability to interview, investigate, and document information pertinent to eligibility determinations.
  • Ability to analyze case records to determine compliance with program specifications and recommend appropriate remedial action.

Job Details:

Company: State of Arkansas

Vacancy Type: Full Time

Job Location: Benton, AR, US

Application Deadline: N/A

Apply Here

 Report Job