The First Line Support Agent acts as the primary interface between our customers, providing phone, email and live chat support. The agent will be responsible for providing timely and accurate operational support to customers on the internal platform, offering a first class customer experience in all interactions. A First Line Support Agent will also identify chronic system issues, provide process improvements and recommendations, develop internal documentation, and contribute to a team environment.
- Has the ability to learn quickly through a variety of formats.Bears strong prioritisation and time management skills, with a high degree of flexibility.
- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
- Has the ability to embrace change with flexibility.
- Demonstrates effective, clear and professional written and oral communication, composure, and professional attitude
Vacancy Type: Full Time
Job Location: Toronto, ON, Canada
Application Deadline: N/AApply Here