About us Our teams are putting the world’s retailers online using the cloud, robotics, AI, and IoT. We provide services to partner clients globally via our innovative advanced robotics technology, known as the Ocado Smart Platform ("OSP"), this drives our highly automated, multi-million pound Customer Fulfilment Centres (CFCs). In our CFCs - together with the proprietary software applications - we operate a world-class online grocery business that automates the single pick of products, ready for your online delivery. About the role It takes a lot of busy people to ensure all our customer online orders are delivered, to help make this happen we are looking for proactive, energetic and enthusiastic Warehouse Operations Managers to work on at our spoke in Park Royal. Reporting to the Senior Operations Manager, the Operations Manager is responsible for the successful running and operation of the spoke. The operations manager should ensure that our employees follow safe practices, work in a safe environment and that our customers receive outstanding, consistent and industry leading service. You will achieve this by demonstrating visible leadership, driving employee engagement, efficiency and safety, whilst also advancing continuous improvement across all areas of the spoke. You will be set personal objectives and will be responsible for the performance of your Team Managers to meet demanding targets as well as ensuring that deadlines and KPIs are met. This will then allow the spoke to maximise operational performance and efficiency, and ensure that high standards are achieved in process compliance and risk management. Duties will also include managing your team’s resource level, and preparing and justify budgets and plans against expected volumes. About you Naturally you are an excellent communicator and have good numerical skills, both verbal and written. Previous experience in a management role is essential and previous experience in a 24/7 logistical operations environment is desired. You thrive working in an KPI driven environment and are quick thinking so can react to changing situations. You will also have experience in leading large and diverse teams in a fast paced environment. Passion for developing people with a proven track record of spotting and nurturing talent demonstrable through formal talent mapping and succession planning. Have a working knowledge of computerised management systems and an ability to analyse and work to a strategic level. High levels of PC/Microsoft package literacy, as well as experience and knowledge of best practice Health & Safety ways of working are a must for this role. You will be purposeful and motivated; leading by example in stretching both yourself and your team and be punctual, reliable, flexible, professional and comfortable working alone or as part of a team. What do I get in return? Our employee benefits are designed for you, we care about people and we’ve ensured we have a wealth of benefits that focus on your well-being. Private healthcare; Car salary sacrifice and Cycle to Work schemes; A range of amazing benefits, including Free Shares and Life Assurance; 15% off your Ocado.com shopping; Company shop offering discounts of up to 70% on groceries from leading brands and major retailers; Exclusive travel, retail and leisure discounts nationwide; 22 weeks paid maternity leave and 6 weeks paid paternity leave (once relevant service requirements complete); Enhanced Pension scheme, matching employee contributions up to 7% of salary; Employee Assistance Programme We’re in it together, we are proud of what we do, we can be even better Ocado is an equal opportunities employer and it takes its obligations under the Equality Act 2010 and Rehabilitation of Offenders Act 1974 very seriously. We treat all our employees fairly and equally, regardless of their gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, pregnancy and maternity, trade union membership or offending background, or the fact that they are a part-time worker or a fixed-term employee. Our employees and applicants for employment shall not be disadvantaged by any policies or conditions of service which cannot be justified as necessary for operational purposes. We welcome applicants from across the world. If your employment is subject to sponsorship under the UK points-based immigration system, Ocado will only pay for the cost of a Certificate of Sponsorship for you, including the Immigration Skills Charge (ISC) if applicable. You will be responsible for the cost of your own visa application and the Immigration Healthcare Surcharge (IHS) Closing Date: Friday 21st October - Due to the fast paced nature of our business, this vacancy may close sooner.
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