About us Our teams are putting the world’s retailers online using the cloud, robotics, AI, and IoT. We provide services to partner clients globally via our innovative advanced robotics technology, known as the Ocado Smart Platform ("OSP"), this drives our highly automated, multi-million pound Customer Fulfilment Centres (CFCs). In our CFCs - together with the proprietary software applications - we operate a world-class online grocery business that automates the single pick of products, ready for your online delivery. About the role As a Fulfilment Operations Planner, you will be responsible for generating operational plans for Customer Fulfilment Centres, including our state-of-the-art new sites. You will have the opportunity to get involved with multiple aspects of Warehouse Planning, resource management and capacity planning, as well as the chance to collaborate on interdepartmental projects. On a day-to-day basis, you will make sure we have the right people in the right places at the right time, maintaining accurate time and attendance records, and ensuring we our shift patterns are the best they can be. Rostering, staff turnover forecasting, and annual leave plans will also fall within your remit, so you will be keeping a close eye on overall headcount and flagging any concerns. You will liaise with internal and external stakeholders, dealing with enquiries and assisting with any queries. Working closely with our analytics team, you will also identify any improvement opportunities and generate weekly KPI reports. You will be based at our Bristol CFC. About you You are an excellent communicator, and you enjoy providing excellent customer service to stakeholders of all levels. You have an eye for detail and you are able to work quickly and accurately, managing your time effectively to ensure deadlines are met. You are comfortable working a shift pattern that includes weekends and evenings. You have a strong administrative and customer service background along with great analytical problem solving ability, preferably with an FMCG or warehousing background. What do I get in return? Hybrid working and flexible working patterns; Private healthcare; Car salary sacrifice and Cycle to Work schemes ; A range of amazing benefits, including Free Shares and Life Assurance; 15% off your Ocado.com shopping ; Company shop offering discounts of up to 70% on groceries from leading brands and major retailers; Exclusive travel, retail and leisure discounts nationwide ; 22 weeks paid maternity leave and 6 weeks paid paternity leave (once relevant service requirements complete) ; Enhanced Pension scheme, matching employee contributions up to 7% of salary; Employee Assistance Programme Our values: we’re in it together, we are proud of what we do, we can be even better.
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